10+ Best Business Phone Services for Small Business (2021)
In this article, I will share with you the best business phone services for small businesses.
I have reviewed all of these phone services and used them to experience the quality of the call, various features, and customer support.
Although there are more than 30 such well-established companies, I believe these are the best ones out of the lot.
With all these business phone services, you can track your phone calls and review them later for quality assurance, provide customer support for valued customers, use advanced features such as transcription and call automation.
If you were to hire employees to handle all the calling and management manually, it would cost you at least ten times what you pay for these services.
So, these business phone services are well worth your time and time.
Furthermore, you can also rely on these services as they are also reliable. Even on non-working days, you can play a recorded voice for your customers.
So, it is essential to have such as service by your side.
Why should you use business phone services?
The world as we know is becoming a small global village. Many entrepreneurs are offering virtual assistant services, web design services, and more to clients from around the world.
So, you will need phone service to communicate with your clients who are not in your country. Using your carrier phone will cost you a fortune, and you will have to deal with network reception issues.
That’s where online business phone services come into play.
While you can use and a blog to promote your products, you definitely need such a service to manage your business phone calls.
What to look for in a business phone service?
There are a lot of features that you should look for in a business phone service. I am going to list a few of them here:
- It offers hundreds of features and how these features can help you optimize your business processes.
- Excellent customer support and real-time chat or telephone support.
- It should be easy to scale up with time.
How did you put together this list?
In 6 days, I reviewed more than 30 business phone services and chose the best service for small businesses and startups.
Furthermore, All of these services offer desktop and mobile applications. So, you can use them as a messaging application. You don’t have to spend time educating your employees.
RingCentral is one of the best premium phone services suitable for startups, small businesses, and extensive enterprise entities. You can sign up for a yearly plan and get a significant discount on all projects.
The “Essentials” plan packs a lot of punch for a base-level project. It is more than enough for a small business with not more than 20 employees.
With the “Essentials” plan, you can use messaging and phone services. Since the calls and messages are sent over the internet, you do not pay a network fee.
Some of the features include free unlimited calls to the USA and Canada. Unlimited business SMS, Voicemail-to-text, team messaging, and document sharing.
The second to the Basic Plan is the “Standard” plan. This is somewhat close to an unlimited plan.
You get a host of features, including unlimited users, up to 100 countries, complete internet fax, unlimited audio conferencing, video meeting, up to a 24-hour session, quality reports, external integration, and 24-hour technical support.
Furthermore, The “premium” plan is suitable for well-established businesses. Some features include automatic call recording, single sign-on, multi-site admin and management, up to 8-digit extensions with site codes, hot desking, call handling, video meetings up to 200 members, analytics, CRM integrations, developer-friendly.
The premium plan is also the most value for money plan.
The “Ultimate” plan comes with a few more extra features such as device status reports, device status alerts, and unlimited storage.
Best Business Phone Services: Nextiva
Nextiva has been voted the best business phone system by U.S. News two years in a row. Its app offers the following features in all its plans:
- Call pop
- NextOS Admin
- Sales Tools
- Voice analytics
- Suitable for call center
- Service tools
- Call automation
- Professional services
Not just small businesses, Nextiva can also be used by large companies and large enterprises around the country.
What makes it unique is the quality of voice and video. It would help if you had such a high quality when closing clients, offering customer support, or converting prospects into paying customers.
The secure connection and privacy also play a vital role in this comparison.
There are four plans offers by Nextiva at the time of authoring this article:
- Unlimited voice
- Unlimited video calling
- Call automation and toll-free numbers
- External integrations
- Voicemails to email notification
- Unlimited internet fax
- Mobile application
- Desktop application
- 24/7 customer support.
- All the features in the essential Plan
- Unlimited conference calls up to 40 participants
- Complete video conference up to 250 participants
- Call pops up to 250 contacts
- Integration with popular CRM
- Unlimited participants on voice & video conferencing
- Complete video conference recording & call recording
- Unlimited call pop
- Voice analytics & voicemail transcription
- Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow
- Single Sign-On
- All the features in the enterprise plan
- Sales productivity
- Pipeline management
- Automated surveys
- Customer journey analytics
There are some companies that offer a single plan with all the features. The drawback of such a plan is that you don’t get to choose which feature you want and which ones you don’t.
In addition, Just like web hosting companies, Nextiva also offer fast customer support. It is evident that a fast WordPress website is the key to success. If you are struggling with a slow WordPress website, you can use CloudInnovare and make your website fast.
Grasshopper calling app is one of the most popular business calling services on this list. It is made for small businesses and offers features that cater to the small business and their needs.
Some of the features that you will find are:
- Mobile application
- Desktop application
- Business phone number
- Business texting
- Instant response
- Call recording
- Custom greetings
- VoIP calling
- Wi-Fi calling
- Virtual Fax
- Read Your Voicemail
- Call transfer
- Simultaneous call handling
- Incoming call control
Grasshopper offers three plans as of now.
Furthermore, Solo Plan offers one phone number and three extensions. The partner plan offers three phone numbers with six wings. Small Business plan offers five phone numbers and unlimited extension.
Best Business Phone Services: Phone.com
Phone.com is a premium and professional business calling service provider. Its packages are designed to cater to the needs of small and large size corporate entities.
Basic Plan offers a few features suitable for small businesses. You get around 300 pooled minutes, 1 Phone number per account, 1000 pooled text segments, video conferencing up to 10 participants, mobile application, and desktop application.
The Plus plan offers all the features that you get in the Basic Plan. In addition, you also get unlimited minutes, one phone number per user, unlimited text messages, HIPAA compliance, and more.
Furthermore, The Pro account offers call recording, call analytics, CRM integration, voice transcription, and more.
On top of calling services, GoTo offers a host of other features for small businesses. Some of the products include:
- GoToConnect: Unified meeting and phone software.
- GoToMeeting: cross-platform meetings,
- GoToRoom: Intuitive hardware for your conference room.
- GoToTraining: Live and on-demand training software.
- GoToWebinar: Webinars that drive effective engagement.
The essential Plan offers basic meeting features. Standard features include phone, chat, and video conferencing. The premium plan provides a customer support center and some exclusive features.
You can explore the features by contacting them.
Best Business Phone Services: GoDaddy Phone Service
GoDaddy Smartline offers spectacular calling services that businesses of all sizes can use. It only comes with a single plan to get a local phone number with a U.S. area code.
You get mobile applications and start using this application for calling and texting.
Why should you use GoDaddy?
GoDaddy is one of the most reliable domain name hosts around. Also, services are not capped out. You only get a single plan in which you get a single phone number.
Furthermore, If you are someone who uses the phone to communicate or convert clients, you can easily use GoDaddy SmartLine to conduct your business.
Along with SmartLine, if you also have Trinitio for schedule planning and management, you will be able to run your business like a boss.
CallHippo offers business phone services along with speech analytics, voice broadcasting, and more.
It comes with four plans.
The bronze plan includes a free number, forward to device feature, SMS, voicemail, teams, shared inbox, webhook, and skill-based call routing.
The silver plan includes everything in the Bronze plan and also free call recording, IVR, live call, call queuing, user working hours, call reminder, after call work, internal team calling, call cascading, holiday routing, feedback for calls, intelligent reports, gamification, call tagging and notifications via email.
The platinum plan includes power dialer, voice broadcasting, multi-level IVR, call transfer, 3-way calling, call barging, route to an external number, forward to multiple devices, call whisper, pause or resume recording, call script, and sticky agent.
Furthermore, Enterprise plan is the most premium plan, and this Plan includes unlimited free admin users, intelligent call recording, free trial, personalized onboarding, prioritized custom development, advanced integrations, bring your carrier, custom integrations, custom reports, annual business review, dedicated account manager, app blocking, dedicated customer support, post-call survey, audit logs, automatic machine detection, two-factor authentication and more.
Best Business Phone Services: eVoice
eVoice will let you port your existing business phone number to a local phone number in the U.S. You can make your business phone number toll-free. Not just that, you can connect up to 94 participants in a conference call.
So many business-centric features make eVoice one of the most effective and feature-rich business phone services on this list.
In short, There’s only a single plan, and you get all the features in this Plan.
These features include multiple phone numbers, voicemail to text, conference calling, auto attending, call automation, custom greeting call forwarding, call queuing, call routing, and sequential or simultaneous rings.
The signup process is simple. You can subscribe to the paid Plan and choose your phone number. To set a custom greeting, you can record a message, and that’s it.
Your 24/7 business phone service is ready.
Furthermore, eVoice has its own People’s Choice award for customer support, and they offer smartphone applications for both Apple App Store and Google Play Store.
LinkedPhone has nothing to do with. It’s an independent business phone service suitable for startups, small business owners, and entrepreneurs. It comes with three different plans.
Solopreneur Plan offers unlimited talk time and text messages, calls, and text on the desktop application.
Entrepreneur Plans offers the same features, but you can share this account with three users. The small team plan can be shared with eight team members.
On top of that, you get all these features as a standard across all the plans:
- Business phone number
- Unlimited business minutes
- Unlimited text messaging
- Contact management for business
- Business number caller id
- Business number porting
- Voicemail messages
- Voicemail transcription
Furthermore, you can have a virtual receptionist that will handle all your calls and sort them. You can greet your customers with a custom greeting and screen all phone calls for quality assurance, route calls, call queues, and multi-tier phone menus.
With so many features, you can’t go wrong.
Although MyOperator is the last item to be featured on this list, it has all the features you need to run small to medium-sized businesses.
Best Business Phone Services: MyOperator
With 24*7 customer support, data security, pay-as-you-go, 30-day refund policy, and many other business-centric features, MyOperator is one the most sought-after business phone services on the list.
MyOperator is used by more than 7000 business owners and companies in the world. This makes MyOperator a reliable offering in this list.
If you run a small business, you should give MyOperator a try.
Conclusion: Best Business Phone Services for Small Business
In this article, I’ve shared with you some of the best business phone services in the market at the time. With these business phone services, you can take your business to the next level.
In the comment section below, let me know which business phone services you feel are the most suitable for your business.
Futhermore, When you choose a business phone service, you need to factor in your business needs and the features offered by these services.